Mary Shakshober
Mary is a Sr. Interaction Designer at Red Hat, currently working on the company's primary SaaS platform. As a platform designer, Mary focusses on information architecture, way-finding, and creating affinity across the services that the platform serves. In addition to her work in the realm of UX, Mary also is a leader at both Red Hat and the Boston community when it comes to STEAM (science, technology, engineering, art, and math) education equity and outreach. Since completing her Masters in Secondary Education, her passion for connecting underserved youth to opportunities in the tech industry has only grown through helping pioneer Red Hat's High School Internship Program and organizing dozens of Red Hat x Boston-area public school collaborations throughout the years.
Sr. Interaction Designer
Company or affiliation –Red Hat
Session
"We want more user research!" "We have 0 time to do it!" "We don't even have mockups yet!" Do these phrases sound familiar when it comes to to getting user feedback? In this talk, Sr. Interaction Designer Mary Shakshober will give a deep dive on a user research method she tried out recently to uncover user mental models and existing perspectives on terminology used within technical graphical user interfaces (GUIs). Learn how to facilitate discovery research that takes just a couple hours to plan, requires no mockups, only takes about 20 minutes to facilitate with users, and most importantly, produces valuable insights for product design.