Modern software development demands more than just functional code—it requires systems that are intuitive to maintain, debug, and support. This session introduces a transformative approach: embedding the needs of customer-facing roles like Support Engineers, SysAdmins, DevOps, and SREs directly into the software development lifecycle. By prioritizing supportability and debuggability from the ground up, organizations can deliver tools and systems that not only enhance usability but also simplify long-term maintenance.
We’ll explore the tangible benefits of this mindset across Customer Experience (CX), Product Experience (PX), and Associate Experience (AX), showcasing how this approach improves satisfaction, efficiency, and collaboration.
Attendees will gain actionable insights into incorporating support-first thinking into every stage of development—from design to deployment. Through real-world examples and proven strategies, this session will equip developers to create products that thrive in the hands of users and support teams alike, setting a new standard for seamless software operations.