Incidents are becoming increasingly complex, yet responders are still overwhelmed by noise. Today, resolving issues often means digging through dashboards, logs, and timelines while under pressure. However, this era comes to an end with the advent of AI agents.

This talk will explore the applications of AI agents in incident management. Intelligent agents can understand your systems, alerts, and workflows, pull context from your observability stack, surface probable causes, and help human responders take the right action faster. From supporting engineers in their daily on-call duties to stepping in during high-stakes outages, AI agents are becoming indispensable teammates, not just nice-to-have features.

We’ll explore how this new generation of AI can reduce downtime, enhance human decision-making, and move us closer to autonomous incident resolution. Plus, we’ll tackle the critical question of data privacy: how to be ahead of innovtions without compromising security.